A business value of service transition information technology essay

The reason is that central banks react to variables, such as inflation and the output gap, which are endogenous to monetary policy shocks.

A business value of service transition information technology essay

An overview of ITIL The ITIL edition fromwhich is the third edition is considered an extension of the second version and has replaced it entirely when this was withdrawal in June The third edition provides another perspective on the life cycles of services and covers the IT organization section entirely; also it covers the supporting components that are necessary to deliver the services to the customer.

This is in comparison with the second version, which was centered more on the specific activities which are directly related to the support and the service delivery. The biggest change in the ITIL edition from was regarding the terminology, these changes were introduced in order to support the expansion.

The fourth edition also has the previous errors and inconsistencies corrected. The edition of ITIL contains twenty-six processes which are described and detailed in the core publications. The five volumes are the next: These can be applied to any kind of business and have a better overview over different situations and cases.

Also the processes and procedures of the standard practices are tested and validated trough different situations and a diverse set of environments, compared with the proprietary knowledge that can be tested to a limited experience of a single organization.

A business value of service transition information technology essay

The ITIL framework has a practical approach, that is why is considered a best practice due to the fact that applies what is working. This unites all the areas of IT services in order to deliver value to the business, it is vendor neutral and non-prescriptive.

The framework is relevant and useful in all sectors, for service providers, it can be applied to all sizes of enterprises and to any kind of technical environment. The standard of practices of ITIL delivers sustained success, benefits and also returns on investment by integrating the strategy for services and aligning it the business strategy and also the customer needs.

Information Technology encompasses the expand range of equipment (computers, data devices, network and communications devices) and services (help desk, application development) used by business to distribute information and knowledge. The essay-based thesis shows that the information technology innovations by the supplier and the buyer's trust in the supplier turned out to be very important in the transition (Penttinen and Saarinen ). Moving towards services required the supplier firm to move towards a more relational contracting with the client (Penttinen and Palmer ). The computer and information technology field is experiencing explosive growth, with the U.S. Bureau of Labor Statistics projecting a 13% increase in computer information and technology .

This helps the business to optimize, monitor and measure the IT services within a company and also the service provider performance.

Trough ITIL the company can manage the budget and the IT investment also to analyze the risk and compile the knowledge. Applying the ITIL practices the company can manage the resources and the capabilities necessaries to deliver the services effectively and efficiently and it can lead the change of the organizational culture in order for the achievement of sustained success to be supported.

Through the framework the costs are reduced and optimized and this also improves the relationship and interaction with the client.

The ITIL framework is based on a key terms that are used for improvement like outcome which is the intended result by carrying out an activity, service which means to delivering value to customers through utility and warranty, customers internal and external customers and users.

The concept of IT service is defined trough the means of delivering value to customers by providing outcomes, without having the ownership of the specific risks and costs. The IT services can be: The concept of Service Management is defined by a specialized set of organizational capabilities in order to provide value to the customers through services.

IT services providers, through a mix of people, processes and information technology are the ones that perform the IT Service Management. Processes are another important part of the ITIL framework.

These are defined as a structured set of activities which are designed in order to accomplish a specific objective. The defined inputs are transformed through processed in defined outputs.

A business value of service transition information technology essay

A process can define if needed responsibilities, roles, management controls, tools, standards, activities, policies, guidelines and work instructions.

The processes are considered strategic assets due to the fact that they can create a market differentiation and competitive advantage.

The processes can be measurable, due to the fact that are driven by performance, they can deliver specific results because they are countable and individually identifiable, also through processes the results are delivered to customers or stakeholders and they are they provide a response and are traceable to a specific trigger.

The functions are also an important part, due to the fact that they are defined by a group of people or a team which carries out one or more activities or processes through resources or tools.

In small organizations, multiple functions can be performed by one person or group while in a larger organization the function can be divided and performed by different departments, groups or teams, or by a single organizational unit.

The roles and responsibilities, which are required to undertake the activities and processes, must be documented. Within a company which provides technical support the functions can be defined by the: Service Desk which is a single point of contact for the users.

Technical Management which provides an expertise in the matter of the infrastructure.

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IT Operations Management is the one that performs the daily activities in order to manage the IT services. Application Management provides support and maintains the operational applications. In order to be able to apply the practices the differences between a Process Manager and a Process Owner and also the ones between a Process Practitioner and a Service Owner, must be very well defined and understood.

The role of the Process Manager can be defined as the role responsible for the operational management part of a process and it is responsible to work with the process owner in order to coordinate and plan all the activities of the process.

A Process Manager needs to ensure that all the activities are carried out and needs to work with other process managers and service owners in order to assure the smooth running of the services.

A Process Owner can be defined as the role accountable for ensuring that the process is performed according to the documented and agreed standard and also that the aims of the process definition are met.

The role is responsible to sponsor, to design and to manage the change the process and its metrics. The Process Owner needs to define the appropriate standards and policies that need to be employed throughout the process and also to make the necessary improvements to the process.

The role of the Process Practitioner is responsible to carry out one or more activities of the process and it is necessary to understand how their role contributes to the creation of value to the business and to the overall delivery of service.

The role needs to work and interact with the stakeholders, to ensure that the interfaces, inputs and outputs are correct and also needs to create and update the record.A Business Value Of Service Transition Information Technology Essay.

Print Reference this. Business Value Of Service Transition. Information Technology Essay Writing Service Free Essays More Information Technology Essays Examples of Our Work Information Technology Dissertation Examples. The Online Writing Lab (OWL) at Purdue University houses writing resources and instructional material, and we provide these as a free service of the Writing Lab at Purdue.

Our latest thinking on the issues that matter most in business and management. The ITIL v3 service transition lifecycle aims to help IT organizations seamlessly introduce new releases into production.

This tip discusses ITIL v3 service transition implementation and how these ITIL processes can aid new service releases.

A marketing orientation has been defined as a "philosophy of business management." or "a corpora A firm employing a product orientation is mainly concerned with the quality of its own product. ITIF is an independent, nonpartisan research and educational institute focusing on the intersection of technological innovation and public policy.

Recognized as one of the world’s leading science and technology think tanks, ITIF’s mission is to formulate and promote policy solutions that accelerate innovation and boost productivity to spur growth, opportunity, and progress.

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